Information Management

One (massive) size can’t fit all

Admittedly, Lean Tech’s product Thrive is not for everyone.  However, I have often encountered the sentiment that the business system or ERP is.  This thought was echoed in an article I read by Michael Vizard this morning in Baseline magazine.  He was talking about the disconnect that occurs at some companies in seeing the “relationship between I.T. and business processes” and what the costs are when a new business process is conceived at a company.

“The standard default response is to frantically find some sort of reference model in the suite of SAP or Oracle applications that approximates what the business wants to do, and then try as hard as possible to make the business process bend to meet the capabilities of the software when what the business needs is for the software to bend to the requirements of the business.”

Of course, being a purveyor of a smaller product that is quickly evolving (as opposed to a behemoth with fairly rigid business rules) for customer needs, I am biased.  Vizard’s point is that companies need to spend time making sure they understand how their new business processes will impact IT investment and infrastructure and vice versa (will my business system end up determining how my business operates).  I was just interested how his one sentence highlighted my experience that companies will look to the ERP as the holy grail for I.T. support for their business process, when that often is not the case.

By |2007-06-06T09:43:35+00:00June 6th, 2007|Information Management|0 Comments

Waste in information flow

So I’ve been formulating this theory. I’ve been trying to think about how lean principles apply to a value stream of information. Intuitively, it would seem the faster the information gets from its source to a “customer”, the better the information and the more value is created for the customer. The president of one of the companies I work with made a great, yet simple observation about feedback…we expect instant feedback…you press a button on a cell phone and it beeps giving you feedback that you pressed the button. Imagine if it didn’t beep for 10 seconds? Did I press it? Should I press it again? Is there a problem?

So, we have information systems…ERP’s, spreadsheets, databases, email. Don’t we expect feedback from them? We expect things like, where are we making the most money? Where are we losing money? Are we making money? Where are our biggest opportunities? Am I ahead of the game, RIGHT NOW?

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By |2007-05-14T23:02:29+00:00May 14th, 2007|Information Management|0 Comments