I was impressed to read an entry on the Lean Insider blog about the Government of the State of Iowa taking on lean initiatives. They have improved processes, reduced long wait/lead times for government approvals, reduced re-work and process steps, and eliminated backlogs of work. Read more of the above article to see further information regarding their improvements. It will be interesting to see if I ever personally feel the effects of an “easier-to-do-business-with” state government, and definitely encouraging to hear they are focusing on customer needs (like timeliness and quality) and trying to add value for its “end-users”. Go State of Iowa!
