Archive for September, 2007

Taco Bell versus US Bank

Thursday, September 20th, 2007

…in a showdown of customer service.
People talk about empowerment. And I was surprised to see that a Taco Bell franchise in Bloomington, MN is actually empowering their employees. After eating my meal there, I was still hungry and noticed on the menu: “Caramel Apple Empanada”. I went back to the counter and […]