Archive for April, 2008

Customer Experience Rant

Tuesday, April 29th, 2008

I’d better take a deep breath. And before I go into my experience, suffice it to say that I did fill out a feedback form on the company web site, so I am at least trying to do due diligence in giving them an opportunity to improve. But some of these opportunities for […]

The Incompetence Ratio

Monday, April 14th, 2008

…in America must be really high.  Some businesses count on it.  Credit card companies thrive on it.  They are hoping that people are so incompetent that they will not be able to pay in a timely fashion and can collect more money in the long run.  They are hoping for people who are bad stewards […]