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Rob Tracy at Intek Plastics (one of my customers) has written this excellent synopsis on Driving Lean through Your Supply Chain.  Aside from discussing how the breakdown of your supply chain can negatively impact you and your customers and including a supplier checklist for your use, he also talks about the incorrect assumption that going […]

Surprisingly great example of how to treat customers (thanks to Evolving Excellence)…surprising because it is coming out of the airline industry.  Some true servant leadership is being displayed by United Airlines captain Denny Flanagan.  Imagine being stuck at the airport and having the captain buy you lunch?  (insert your own joke about pigs flying here).
An […]

…and software can’t manage people.  This is the tag-line for our Thrive product.  Why?  Because this is true.  Software by itself typically adds no value to the process it is analyzing (this is a very scary thing for a software vendor to say!).  It is the interaction with software…the entering of data, the analysis of […]

Stumbled on this article which was posted on Thursday (7/17/08) about the Air Force District of Washington and its efforts to improve operations.  The article lists these five areas of focus: Productivity, Assets Availability, Response Time, Safety, and Energy Conservation.
These desired effects guide improvement initiatives that contribute to the demands of the warfighter—our most important […]

Seth Godin posted that on his blog today.  It may become my new mantra.  When I first started Lean Technologies, I was nervous talking to people because of how small we were (are).  Eventually I realized how smallness is part of my advantage.  In fact, it was the "largeness" of other software companies that got […]

Cannon gave me a D-, and it was honestly the best D- I ever recieved. Godspeed Lars. The education world will miss you.

–From Larry Cannon’s on-line guest book.  Hard to believe a statement like that could be heart-warming.  If you knew my high school physics teacher Larry Cannon, it would make sense, though.  He passed […]

I suffer from a problem.  I love learning.  And I love learning about anything.  Which puts me in the over-used category of "jack of all trades, master of none."  My knowledge probably generally goes very wide instead of deep.  At least not as deep as I would like.
I love programming and solving peoples’ problems with […]

A couple weeks ago I posted about the relevance of a football coach knowing how to tie his shoes.  I argued he doesn’t need to know how to do this as long as he has a great strategy and someone else to oversee the proper selection and use of said shoes.  Well, today I read […]

David Armano has an excellent post on "micro-interactions" with customers on his blog.  I am often amazed how companies and/or people do not realize the impact their encounter with you, even a small encounter, will have on gaining your trust for further interactions.
My friend recently took a coupon to a franchise restaurant to buy his […]