sclog

An importance emphasis in lean is a focus on the customer.  Dev Patnaik has released a book called "Wired to Care: How Companies Prosper When They Create Widespread Empathy" (web site, book).  I’ve just read one of the sample chapters online (introduction), and in that section highlights how the bigger an organization gets, the more […]

Almost a year ago, I blogged about the Government of the State of Iowa and its lean efforts.  Right now, I am on the Lean Enterprise Institute’s "Success Stories" web site reading about another lean success story by David Drickhamer for the State of Iowa, this time for the Iowa Veterans Home in Marshalltown.
The article […]