Books

Problem Solving 101

Dan Roam of "The Back of the Napkin Blog" discusses a new book on his blog called Problem Solving 101 by Ken Watanabe.  The book was originally written in Japanese, but after great success in Japan there is now an English version selling in the US.  Here's a brief snippet from the book's web site: [...]

By |2009-03-11T08:47:09+00:00March 11th, 2009|Books, Business, Fun, People|0 Comments

The importance of customer empathy

An importance emphasis in lean is a focus on the customer.  Dev Patnaik has released a book called "Wired to Care: How Companies Prosper When They Create Widespread Empathy" (web site, book).  I've just read one of the sample chapters online (introduction), and in that section highlights how the bigger an organization gets, the more [...]

By |2008-11-24T15:33:00+00:00November 24th, 2008|Books, Customer Service, People|0 Comments